Refund and Cancellation Policy

At Ramadhani Rajwadi Chai, we are committed to delivering fresh, high-quality tea products while maintaining strict hygiene and quality standards. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. General Policy

All purchases made at Ramadhani Rajwadi Chai (offline/physical store) are considered final. Once a product is sold, it cannot be cancelled, returned, or exchanged except under the conditions mentioned below.

2. Refund Policy

a) Non-Refundable Items

For hygiene and safety reasons, refunds or exchanges are not allowed for:

Opened, used, or consumed tea products
Products damaged due to improper handling after purchase
Products returned without original packaging

b) Eligible for Refund or Replacement

A refund or replacement may be considered only if:

The product is damaged or defective at the time of purchase
The issue is reported immediately before leaving the shop

In such cases, customers must present:

The product in its original condition and packaging
The purchase receipt/bill

Approval of refunds or replacements is strictly at the management's discretion.

3. Cancellation Policy

As purchases are made directly from the physical store:

Order cancellations are not permitted once the payment is completed.
Customers are advised to confirm product details before billing.

4. Mode of Refund

If a refund is approved:

Refunds will be provided in the same mode of payment used at the time of purchase, or
As store credit, depending on management decision.

5. Customer Responsibility

Customers are requested to:

Check product quantity, packaging, and condition carefully at the counter
Clarify any concerns with staff before completing the purchase

6. Policy Updates

Ramadhani Rajwadi Chai reserves the right to modify or update this policy at any time without prior notice.

7. Contact Information

For any queries related to this policy, please contact us directly at the shop.

Thank you for choosing Ramadhani Rajwadi Chai - serving tradition, quality, and trust in every cup.